Where is
ISolveSystems.com located physically?
ISolveSystems.com
located in Dallas, Texas. For more information about ISolveSystems.com, please
click here.
Other than a estore,
does ISolvesystems have a physical storefront?
To maintain
competitive pricing and to keep the cost down for our customer, we do not have a
physical storefront. We store our inventory at low cost storage facilities.
Local (DFW) customers can pick up their order at a pre-arranged location.
Is ISolvesystems a registered company?
Absolutely yes. We are
authorized to charge sale and used tax in the state of Texas.
How long is the warranty?
We offer 30 days Money Back Guarantee for all new, used, and
refurbished.
All Compaq new and refurbished
products come with standard one year warranty from Compaq.
All other new products come with one
year warranty from the manufacturer. Please see the product detail for the
warranty coverage for used and refurbished products.
Can I return the product that has already
been shipped?
All returns must be
received by us within 30 days of purchase.
We will accept return and give full
refund if the return meets one of the following conditions:
-
Wrong product was sent out by
mistake by us (this has never happened before).
-
DOA product.
We will accept the following return,
but a 15% restocking fees will apply:
-
You don't want the product for no
reason.
-
You order the wrong product.
Payment fees, if
any, will be deducted from the refund. Please fill out the
RMA form to initiate the return process.
What's the Return Policy?
- RMA needs to be submitted and the product needs to
be returned within 30 days of product
sold.
- All returns will be checked and tested if defective
were the return reason.
- All returns' serial number will be compared against
our inventory database to ensure that the returned products really
sold by us.
When do I expect the package ?
Your order will be processed in
24 hours. A confirmation with tracking number will be sent to you
as soon as it is shipped if your order were shipped by UPS or Fedex.
Do you provide shipping
confirmation and tracking number ?
Yes, A confirmation
with tracking number will be sent to you as soon as it is shipped if your order
were shipped by UPS or Fedex.
What is the
delivery method ?
By default, we use UPS
ground for item above 1 lbs or USPS for item below 1 lbs. For express delivery,
please email sales@isolvesystems.com.
Can I pick up the
package at your location ?
Absolutely. Please pay
by Money Order or Cash at the time of transaction. 8.25 % tax will apply.
I do not feel secure and comfortable providing my credit
card and personal information over the Internet.
PayPal automatically encrypts your confidential information
in transit from your computer to Paypals' using the Secure Sockets Layer
protocol (SSL) with an encryption key length of 128-bits (the highest level
commercially available). For more buyer protections offered by Paypal,
please visit Security Center at
http://www.paypal.com.
How do I pay for my order ?
We accept major Credit
Cards through Paypal. If you are experiencing difficulty paying via Paypal,
please click here to contact us.
Why do you use
Paypal ?
PayPal is
owned by eBay, which is a publicly traded company.
PayPal is a
quick and easy way for businesses and entrepreneurs to accept credit card
payments online, and a popular way for people to send money to each other on the
Internet. PayPal enables any business or consumer with an email address to
securely, conveniently, and cost-effectively send and receive these payments.
The PayPal network extends the existing financial infrastructure of bank
accounts and credit cards and creates a global payment solution. PayPal products
are ideally suited for small businesses, online merchants, individuals and
others currently undeserved by traditional payment mechanisms.
What other payment
method do you accept?
We accept the following payment methods:
- Wire Transfer
- Yahoo! PayDirect
- Cashier Check, Money Order
- Other online paying method satisfying prospective customers: Please
E-mail me what method would you like to
use.
- Company check or personal check. There is a two weeks hold for check
payment.
Can you explain the whole buying process ?
For products listed with price:
- On the product page, click on Add to Cart to add the
product to the shipping cart.
- If ordering more than two or more units, change the QTY
(quantity) box to two or more. Click on update cart.
- Click check out if you are done with the shopping.
- If you wish to look at other products, close or minimize
the shopping cart window and continue shopping.
- You can always click on Add to Cart for different products
and change the quantity accordingly.
- Click on Check Out when you are satisfied with your order
-
Fill out all the required information.
For products listed without price:
- Prospective buyers fill out an
product request form. Please
click here to access the product request form.
- We will contact prospective buyers with products specs, pricing and
shipping information.
- The prospective buyers accept or reject the offer.
- An invoice will be sent to the prospective buyer if he or she accept the
offer.
- The buyer can pay by Credit Card or Money Order.
- The product will be shipped as soon as the payment is made.
Does shipping
address have to match my Credit Card address?
Your shipping
address must match your Credit Card address. We will verify your Credit
Card Information before charging the provided Credit Card.
Do you ship to other countries other than U.S.?
Yes, we frequently ship to international locations such as
Canada, UK, Taiwan, Singapore, and others. We accept your own shipper
account, e.g. UPS, DHL, Fedex, and so on.
How do I calculate the shipping cost to me?
We will send you invoice for the extra international shipping
and handling charge. We will give you full refund if you do not agree with
the extra shipping and handling charge.
What shipping method do you use for International order?
We use USPS Airmail because it has the lowest price.
What payment options are accepted for international
purchases?
We accept major credit cards through
Paypal. We also accept wire transfer or
TT. Please contact us for more detail.
Will I be charged for tariff
and tax?
Buyers may be charged for tariff and tax. Buyers are
responsible for tariff and tax.
Can I advertise at ISolveSystems.com?
Please visit this
page to learn how to advertise at ISolveSystems.com
Does visitor buy from ISolveSystems.com or directly from the
advertisers?
All visitor will buy from the advertisers by clicking on the
product URL that points to the advertisers' website or by calling the toll
free number provided by the advertisers.
Where can I get more help ?
Please E-mail your question to related contact in the
contact page. Or, fill out a
question form here.
